in Sales was incredibly accommodating and never pushed more products.
with the BI team was relentlessly helpful and kind - never stopping until we had a resolution. All throughout, the care of the HF employees is what truly stood out. Lastly, we've recently created branded support pages for key clients with tailored FAQ's and support articles. We then signed up for the HF BI reporting tool which drove it home - allowing us to clearly see in the report how we are doing before problems arise.
Earlier this year we took on a larger client, requiring us to build out our SLA process - something HF does outstanding with their SLA features and Smart Rules. Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox. However, after a lot of analysis, we decided upon Happy Fox - an excellent decision. ZenDesk being the one most people pointed to. We used Confluence and Jira but needed a ticketing system. Kommentare: I am Head of Operations for an IpaaS company. Mail track is a wonderful tool which enables you to know when someone reads your email. Impersonal service (When you actually receive it) Happyfox treat you like your just another sale So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.įailure to have a negative feedback process in place Or if it does, then a action plan is in place. Its an area we can potentially improve so the issue doesn't arise. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. As a business owner we grow as a business when someone leaves negative feedback. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a potential new client, you are left under valued, like your just another sale. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.
#Happyfox chat reviews free
Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. 10 days later, now for a communication platform alarm bells are RINGING.
Response:ġ0 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. Having a platform like happyfox is an imperative part of owning a sales based business. We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand.
Kommentare: We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.
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